Our AML and Verification Policy at Roulettino Casino
This page sets out, in plain terms, how we verify who you are, how we monitor transactions and what we require before your first withdrawal. These obligations come with our Curaçao licence and apply to every player on roulettino-pokies.com.
Our AML Commitment
We hold an online gaming licence issued in Curaçao, and that licence binds us to anti money laundering (AML) and counter terrorism financing rules. For you this means one practical thing: we cannot run an anonymous casino. Every account on our platform is tied to a real, verified person, and every payment that moves through our system is checked against that identity.
We treat these obligations seriously rather than as paperwork. Our compliance team operates independently of marketing and bonus operations, reports to our Money Laundering Reporting Officer (MLRO) and can pause or close an account at any stage when a transaction pattern raises a genuine concern. Where the law requires it, we file reports with the relevant authorities in our licence jurisdiction, and we are not permitted to tell you when we have done so.
Know Your Customer at Roulettino
When we verify your identity
Verification happens in three stages. At registration we screen your email, date of birth and country against our restricted list, which includes the USA, the United Kingdom, Spain, France, the Netherlands, Belgium, Italy, Israel, Iran, North Korea and Syria. Before your first withdrawal we complete full identity verification. Beyond that, we reverify at set activity thresholds and whenever your behaviour or documentation gives us a reason to look again.
- Government issued photo ID (passport, national ID card or driver licence), valid and showing all four corners
- Proof of address dated within the last three months (utility bill, bank statement or official government correspondence)
- Proof of payment method ownership: a card photo showing the first six and last four digits, or a screenshot of your e wallet or crypto wallet showing your name or address
- A selfie with your ID when we need to confirm the document belongs to you
All documents must be legible, uncropped and issued in your own name. If your registered account name does not match your documents, contact support before submitting, because a mismatch is the most common cause of a failed check.
How Verification Works
Step by step
Uploads go through your account profile, not through email or live chat, so your documents never sit in an inbox. The process runs as follows:
- Open the verification section of your profile and select the document type you are uploading.
- Photograph or scan the document in full, in colour, with no glare and no edges cut off.
- Submit it and wait for our compliance team to review the file.
- Receive a written outcome in your account and by email, usually within 24 hours and always within 48 hours.
- If a document is rejected, we tell you exactly why and which item to resubmit.
| Check | Standard processing time |
|---|---|
| Identity and address documents | Up to 48 hours |
| Payment method ownership | Up to 48 hours |
| Complex source of funds reviews | Up to 10 business days |
How we protect your files
Documents are stored on encrypted servers with access restricted to trained compliance staff who need it to do their job. We never share your verification data with third parties for marketing, and we do not ask for documents over live chat, by phone or through links sent by email. If someone posing as our staff requests your ID that way, it is not us.
When We Ask for Source of Funds
Most players will never be asked this question. We raise it when the money moving through your account looks larger or structurally unusual than your verified profile suggests, for example deposits well above the AUD 8,000 daily withdrawal ceiling funded in quick succession, or a pattern of deposits and near immediate withdrawal requests with little play in between.
If we do ask, acceptable evidence includes recent payslips, a tax assessment, pension or benefit statements, audited business accounts or a bank statement showing the funds arriving from a traceable origin. Winnings from other licensed operators, documented in a withdrawal statement, also count. Screenshots of third party wallets without your name attached do not.
Transaction Monitoring and Withdrawal Rules
Same method rule and limits
Our system screens every deposit and withdrawal against your verified profile, your device history and established patterns. Two rules matter most to you. First, we pay withdrawals back through the same method you used to deposit wherever that method supports withdrawals, which is why we verify card and wallet ownership up front. Second, our withdrawal limits are fixed and apply to verified accounts without exception.
| Item | Detail |
|---|---|
| Minimum deposit | 25 AUD |
| Minimum withdrawal | 30 AUD |
| Daily withdrawal limit | 8,000 AUD |
| Monthly withdrawal limit | 32,000 AUD |
| E wallet and crypto payouts | 0 to 24 hours |
| Crypto payouts once verified | Within 1 hour |
| Bank transfer payouts | 1 to 3 business days |
| Fees on deposits and withdrawals | None |
Where a deposit method cannot send funds back, such as Neosurf or CashtoCode, we pay out to a verified bank account or e wallet in your own name. Splitting one large withdrawal into several smaller requests to move under a limit does not work; our monitoring aggregates requests within each 24 hour period and treats them as one transaction.
What Happens If Verification Fails
If a document is blurry, expired, cropped or inconsistent with your registered details, we reject that document only, tell you the reason and invite you to resubmit. Nothing else changes on your account. If you simply do not provide requested documents, or if our checks indicate the documents are not genuine, we escalate.
Escalation works on a clear ladder. We can suspend withdrawals while leaving deposits and play open. We can freeze the account entirely pending a compliance decision. Where we have a reasonable suspicion of money laundering, fraud or use of a restricted jurisdiction, we can close the account and, in the most serious cases, hold the balance while the matter is reviewed. Funds in a closed account are returned to the verified source method whenever the law permits it.
Repeated failed verification, third party payment attempts or account details shared between users breach our terms and are treated the same way as failed verification.
How Long We Keep Your Documents
Our licence conditions require us to retain your verification records for at least five years after your account closes. During that period the records sit in encrypted storage and support audits, regulator requests and dispute resolution. You can request a copy of your own data or ask for its correction at any time by writing to [email protected], and our support team is available 24/7 if you have questions about anything on this page.
Frequently asked questions
Can I withdraw before my verification is complete?
No. We complete full identity verification before the first withdrawal from any account, and processing of your documents takes up to 48 hours.
Why was my document rejected?
The usual reasons are blur, cropped edges, expiry, or a name that does not match your registered account details. We always tell you the specific reason and which document to resubmit.
Do I have to verify every time I withdraw?
No. Once your identity, address and payment method are verified, further withdrawals use the same verified details. We only revisit your documents at activity thresholds or if something changes.
What if I deposited with Neosurf or CashtoCode?
Those methods cannot receive withdrawals, so we pay out to a verified bank account, e wallet or crypto wallet registered in your own name.
Who can I contact about a verification problem?
Email [email protected] or use live chat, available 24/7. Our compliance team responds to document queries within one business day.