Our Terms and Conditions

These terms and conditions govern your use of roulettino-pokies.com, operated by Roulettino N.V. under a Curaçao licence. We wrote them in plain English so you can understand your rights and obligations before you play. Please read them carefully.

Accepting Our Terms

By creating an account with us you accept these terms in full. Acceptance takes effect the moment you complete registration, and it continues for as long as your account remains open. If you do not agree with any clause, do not register, and if you already have an account, contact support before placing further wagers.

Registration, logging in or placing any wager constitutes acceptance of the current version of these terms.
The version displayed on this page is the only version that binds you and us.
Continuing to play after we publish an update means you accept that update.
If any clause is held invalid, the remaining clauses stay in force.

Who Can Register With Us

Age, residency and identity

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. We are entitled to verify your age and identity at any point, and we may request documents whenever we consider it necessary. Players residing in the United States, the United Kingdom, Spain, France, the Netherlands, Belgium, Italy, Israel, Iran, North Korea or Syria may not hold an account with us.

One account per person, per household, per IP address and per payment method.
You must register with your true legal name, date of birth and residential address.
You are responsible for keeping your login credentials confidential and for all activity under your account.
You must not register on behalf of another person or allow anyone else to play through your account.
Before your first withdrawal we verify your identity (ID document, proof of address and payment method verification); verification takes up to 48 hours.

Deposits and Withdrawals

Payment rules

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Litecoin and Tether, with a minimum deposit of 25 AUD or equivalent. Withdrawals are processed to Bank Transfer, Skrill, MiFinity, Jeton, Bitcoin, Ethereum and Tether, with a minimum withdrawal of 30 AUD. We do not charge fees on deposits or withdrawals.

E-wallet and cryptocurrency withdrawals are processed within 0 to 24 hours; crypto withdrawals are typically completed within 1 hour.
Bank transfer withdrawals take 1 to 3 business days.
Maximum withdrawal limits are 8,000 AUD per day and 32,000 AUD per month.
Funds must be wagered at least once before withdrawal in line with anti-money-laundering requirements.
Withdrawals are subject to completed KYC verification; we may request documents at any stage.

Dormant accounts

If you do not log in for 12 consecutive months, we treat your account as dormant. We will attempt to notify you at your registered email address. After a further 30 days we may apply a reasonable administrative fee to the dormant balance, and in line with regulatory requirements we may transfer unclaimed balances after the statutory period. You can restore a dormant account at any time by logging in and completing verification.

Bonus and Promotion Rules

Our welcome package, reload offers, cashback, free spins and tournaments each carry their own promotional terms, which form part of these conditions. Where a specific promotional page states rules different from the general rules below, the specific rules apply to that promotion. Bonus funds are not withdrawable cash; they convert to withdrawable funds only after wagering requirements are met.

Bonus wagering requirements must be completed before any associated winnings can be withdrawn.
While a bonus is active, the maximum permitted bet is 5 AUD or equivalent per spin or round unless stated otherwise.
Playing excluded or forbidden games with an active bonus voids the bonus and any winnings from it.
One bonus per person, per household and per payment method; duplicate claims are treated as bonus abuse.
Bonuses expire after the validity period stated in the promotion (for example, 14 days for the welcome offer); unused bonus funds and winnings are removed on expiry.
We may decline, cancel or reclaim a bonus where we detect misuse, error or breach of these terms.

Prohibited Conduct on Our Platform

Fair play is a condition of using our platform. The conduct below is strictly prohibited, and where we detect it we may void wagers, confiscate balances and permanently close the account without refund.

Fraud, misrepresentation of identity, or use of stolen or third-party payment instruments.
Chargebacks, payment reversals or disputes of deposits made to obtain play credit.
Multi-accounting: holding more than one account or coordinating accounts across persons or households.
Bonus abuse, including low-risk wagering patterns designed to extract bonus value without genuine play.
Collusion with other players or exploitation of software errors or game faults.
Use of bots, automated systems, macros or any software that interferes with normal play.
Accessing our platform through a VPN, proxy or other means intended to disguise your true location, or accessing from a restricted jurisdiction.

Responsible Play and Self Exclusion

Your tools, our obligations

Gambling should stay a form of entertainment, not a financial strategy. Within your account settings you can set daily, weekly and monthly deposit limits, loss limits, wager limits and session reminders, and you can request a cooling-off period or full self-exclusion at any time by contacting support. Self-exclusion takes effect as soon as we process your request, and during the exclusion period we will close your account, remove you from marketing lists and refuse any attempt to re-register.

Limit reductions apply immediately; increases take effect after a 24-hour cooling-off period.
You can self-exclude for a fixed term (6 or 12 months) or permanently.
If we notice patterns consistent with harmful gambling, we will contact you, offer responsible-gambling tools and, where warranted, restrict your account.
Free, confidential support is available in Australia through Gambling Help Online on 1800 858 858, 24 hours a day.

Closing Your Account and Disputes

Closure and complaints

You may close your account at any time by contacting support; we will process the request within 24 hours and return any withdrawable balance to your verified payment method. We may also close or suspend an account where these terms are breached, where we are legally required to do so, or where we reasonably suspect fraud. If you have a complaint, raise it first with our support team at [email protected], available 24/7 through live chat and email.

Stage one: lodge your complaint with support; we aim to respond within 24 hours.
Stage two: if the matter is unresolved, escalate it to our complaints review, and you will receive a written outcome.
Stage three: unresolved disputes may be referred to the Curaçao licensing authority or to an independent alternative dispute resolution body.
These terms are governed by the laws of Curaçao, and the courts of Curaçao have exclusive jurisdiction, without prejudice to mandatory consumer rights in your country of residence.

Changes to These Terms

We may update these terms at any time to reflect changes in law, our licence conditions, our services or responsible-gambling obligations. The effective date of the current version is always shown at the top of this page. Where a change materially affects your rights, we will notify registered players by email or in-account message at least 7 days before it takes effect. Material changes do not apply retroactively to wagers already placed.

It is your responsibility to review this page periodically. By continuing to use your account after the effective date of an update, you accept the revised terms. If you do not accept an update, you may close your account before the effective date, and we will return your withdrawable balance in the usual way.

Frequently asked questions

When do these terms take effect for me?

They bind you from the moment you complete registration, and they remain in force for as long as your account stays open. Placing any wager also confirms acceptance of the current version.

Can I hold two accounts at Roulettino Casino?

No. We allow one account per person, per household, per IP address and per payment method. Duplicate accounts are treated as multi-accounting and may be closed with balances confiscated.

Do I need to verify my identity before withdrawing?

Yes. Before your first withdrawal we verify your ID, proof of address and payment method, which takes up to 48 hours. We may request documents again at any stage for security checks.

What happens to my account if I stop playing?

After 12 consecutive months without a login we treat the account as dormant. We will email you, and if there is no activity within a further 30 days a reasonable administrative fee may apply to the balance.

How will I know if the terms change?

We publish the updated version on this page with a new effective date, and we email or message registered players at least 7 days before material changes take effect.