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How We Handle Your Personal Data

This policy explains what personal information we collect when you play at Roulettino Casino, why we collect it, how long we keep it and the rights you have over it. It applies to every visit to roulettino-pokies.com and to every account you hold with us.

What We Collect From You

We collect only the information needed to run your account, meet our legal obligations and keep the site safe. The categories below cover everything we hold on you.

  • Identity data: full name, date of birth, email address, phone number, residential address.
  • Verification documents: passport or driver's licence, proof of address, proof of payment method.
  • Transaction data: deposits, withdrawals, wagering records, bonus activity, AUD and crypto wallet addresses.
  • Technical data: IP address, device type, browser, operating system, approximate location derived from IP.
  • Gameplay behaviour: games played, session times, bet sizes, win and loss history.
  • Marketing preferences: whether you opt in to bonus emails, SMS or push notifications, and which channels you use.

Why We Use Your Data

Your data powers the day-to-day operation of your account. We use identity data to create and maintain your account, verification documents to complete KYC checks before your first withdrawal, and transaction data to process deposits and withdrawals, which clear within 0-24 hours on e-wallets and crypto.

We also use gameplay and transaction data to prevent fraud and money laundering, to monitor for signs of problem gambling, and to meet our obligations under our Curaçao licence and applicable Australian law. Marketing messages go out only where you have given consent, and we honour your preferences at every step.

Contract. We process your identity, account and transaction data to set up and run the gaming contract between you and us. Without this data we cannot open an account or pay out winnings.

Legal obligation. KYC verification, transaction monitoring, record keeping and reporting to regulators rest on our legal duties under gaming and anti-money-laundering law. We cannot offer you a choice about these processes.

Legitimate interest. Fraud prevention, site security, dispute resolution and aggregated statistics on how our 6,000 games perform rely on our legitimate interest in running a safe, honest casino.

Consent. Marketing emails, SMS and push offers, and any non-essential cookies, run only on your consent. You may withdraw it at any time, and we stop that processing immediately.

How Long We Keep Records

We keep each category of data only as long as we need it. Gaming and anti-money-laundering law requires us to hold transaction and verification records for at least 5 years after account closure, and we follow that rule strictly.

  • Identity and account data: for the life of your account, then 5 years after closure.
  • Verification documents: up to 48 hours during review, then for the statutory 5-year period.
  • Transaction and wagering records: a minimum of 5 years after account closure.
  • Technical and analytics data: up to 24 months, then deleted or fully anonymised.
  • Marketing data: from the day you consent until you withdraw consent or ask us to delete it.
  • Self-exclusion records: kept for the full exclusion period plus 5 years, so a cooling-off cannot be circumvented.

Who We Share Data With

We never sell your personal data. We share it only with service providers who need it to do a job for us, and each one is bound by contract to use it for that job alone.

  • Payment processors handling your deposits and withdrawals across PayID, cards, e-wallets and crypto.
  • KYC and AML screening providers that verify your documents and run sanctions checks.
  • Game and platform providers that receive your account ID and session data to deliver play.
  • The Curaçao regulator and, where required, Australian authorities, on lawful request.
  • Analytics and IT security vendors, working on aggregated or pseudonymised data.
  • Professional advisers such as auditors and lawyers, strictly on a need-to-know basis.

Your Rights Over Our Records

You control your data. Write to us and we respond within 30 days, free of charge in nearly every case.

  • Access: get a copy of the personal data we hold about you.
  • Rectification: correct anything inaccurate or incomplete, such as an old address.
  • Erasure: ask us to delete data we no longer need, subject to the statutory 5-year record rule.
  • Portability: receive your account and transaction history in a machine-readable format.
  • Objection: object to processing based on legitimate interest, including analytics.
  • Withdraw consent: stop marketing at any time via the unsubscribe link or your account settings.
  • Complain: raise a concern with the Office of the Australian Information Commissioner at oaic.gov.au, or with the relevant data protection authority if you are in the EU.

Cookies and Tracking Tools

We use session cookies to keep you logged in, security cookies to block fraud, and, with your consent, analytics cookies that tell us which of our 6,000 games players enjoy most. Marketing cookies are set only after you click accept in the cookie banner.

You can change or withdraw your cookie choices at any time. Full detail on every cookie we set, its purpose and its lifespan lives on our dedicated Cookies Policy page.

How We Protect Your Information

All traffic to and from roulettino-pokies.com runs over TLS encryption, and stored verification documents sit on encrypted servers with strict access controls. Only staff who need your data to do their job can reach it, and every access is logged and audited.

If a data breach ever affects your personal information, we notify the relevant regulator and, where the risk to you is serious, contact affected players directly and without undue delay. Our 24/7 support team at [email protected] can escalate any security concern straight to our data protection officer.

Frequently asked questions

How do I request a copy of my data?

Email [email protected] with the subject line 'Data Access Request' from your registered address. We send your records within 30 days.

Can I delete my account and all my data?

Yes. Account closure is immediate on request. Transaction and verification records must be kept for 5 years after closure under gaming law, after which they are deleted.

Do you share my data with marketing companies?

Only where you have consented to receive offers. We never sell personal data, and withdrawing consent stops all marketing processing at once.

Why do you need my ID documents?

Australian and international anti-money-laundering rules require us to verify your identity before your first withdrawal. Documents are reviewed within 48 hours and then stored encrypted.

Who do I contact about a privacy concern?

Contact our data protection officer via [email protected]. You also have the right to complain to the Office of the Australian Information Commissioner.